Sage 50 Chat Transcript – Can’t email

Problem : T4 emailing

advanced_tool_log > If you get disconnected click on the link to connect back to the same chat session
Tom > Hello USER, thank you for contacting Sage. My name is Tom. One moment please while I review your question.
USER> Can you email T4's to staff?
Tom > I hope you are having an awesome day! I am searching for your account with the email address that you provided. One moment please.
Tom > Not directly through the applications.
Tom > You can print to pdf, and then attach the pdf's to emails.
USER > You do realize we are living in the year 2019 right?
USER > and i'm not even a millenial
USER > could you please do me a favor and put this into the comment/suggestions box
Tom > Chat cannot make those suggestions.  However users can through help > suggest a product update.
Tom > Is there anything else I may help you with?
USER> there me one more thing to keep me loyal
USER > *tell
Tom > I'm not sure what you would like me to say.  Not knowing you, or how you use the software Greatly limits my options for giving you what you need.
Tom > It has been a pleasure working with you today. I will go ahead and close your support ticket. You can re-open it by clicking on the reconnect link and coming back into chat. If you receive a survey, please let me know how I did.
USER > i do payroll for 300 staff
USER> and sage 50 does not provide the means to assist me in doing 300 staff
USER > but quickbooks does
USER > because they are aware that we live in the year 2019
Tom > You may need to upgrade your product.
USER > ok, to which product?
USER > sage ERP?
Tom > That is one option.  You would be best suited to talk to our sales team at 1-888-261-9610.  They would be able to match you to the product to best suite your business needs.
USER > i hope your quality assurance manager reads this chat
USER > because sage 50 really should implement this emailing function
USER > whether its 5 staff, or 300 staff
USER > not too much to ask for a listed company on nasdaq
USER > or nyse
USER > do you agree?
Tom > Kind of.  I agree it would be a nice feature, but I have not seen the back end code, so I do not know what may be broken or how much work would be involved in adding this feature.  I do know the upgrades/new features are taken from the suggestions users give through the software.
USER > i assure you, if you want to loose customers as fast as a person being sucked into the black hole, its not having the option to email T4
USER > and the speed of an object being sucked into a black hole is probably faster than the speed of light, because even light can't escape a black hole
USER > imagine that
Tom > It has been a pleasure working with you today. I will go ahead and close your support ticket. You can re-open it by clicking on the reconnect link and coming back into chat. If you receive a survey, please let me know how I did.
advanced_tool_log > Analyst has closed chat and left the room
 

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